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Covid-19 Policy 2020-11-12T15:34:36+00:00

Covid-19 Policy Private hire – Keeping you safe

We are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers.  As such, you and your passengers are urged to follow this guide to help maintain the hygiene levels that we have in place to reduce the spread of any disease.

Social Distancing

To allow for social distancing, we are currently unable to operate our coaches at full capacity, the maximum passenger capacity we can accept are (based on passengers boarding as a singles) –

16 seat mini coach – maximum of 10 passengers

29 seat coach – maximum of 14 passengers

49 seat coach – maximum of 23 passengers

57 seat coach – maximum of 27 passengers

Please note, we may be able increase passenger numbers should passengers’ book as a household or support bubble.

Our coaches all have forward facing, high backed seats, which do create an important physical barrier between passengers. Seats that are not in use will be marked.

Passengers are to allow the driver to dis-embark the coach before exiting themselves.

Face coverings

Passengers will be required to wear a face covering while on board. Children between the ages of 4-11 will be asked to wear a face covering however, we understand this may not always be possible with children of a very young age.


Hand sanitising

Passengers are encouraged to sanitise their hands prior to boarding. A dispenser is located in the entrance to each coach.

Temperature testing

We may carry out forehead temperature testing prior to passengers boarding. A temperature above 38.2C will result in a refusal of travel.

Group leaders

The group leader will be responsible for making sure passengers maintain social distancing while on board the coach and that passengers only sit with others that are in their household or social bubble. If required, we can help organise a seating plan. You and your passengers should look to maintain at least 1 metre distance from each other during all boarding, travelling and alighting from our coaches. For the on-going safety of our drivers and passengers, the double seat immediately behind the driver will not be available for use.

Cleaning procedures

Our coach cleaning system includes daily cleaning of all floors, seats and all glass surfaces, mopping with disinfectant of all floor surfaces, disinfectant wiping of dash areas, driver controls and handles. It also includes cleaning all hard surfaces, handrails, hand grabs, seat belt buckles, arm rests and floors between all journeys. Onboard Washroom/toilet will be out of use unless in an emergency.

Prior to your journey

Should a passenger be showing symptoms of Covid-19 they should not try to travel and follow the government’s guidance. Travel will be refused should a passenger attempt to board with symptoms.


Although the above conditions are the company’s current policy, we are regularly reviewing procedures in place and following the government’s guidance.

Upon accepting our quotation, the hirer accepts the above conditions.

We thank you for your support in these difficult times.

Upton Coaches Ltd.